FAQs

Q: What is the payment policy?

A: We require a 50% deposit or full payment at the time of booking to secure your reservation. The remainder will be due 7 days prior to check in.

Q: What is your cancellation policy?

A: Cancellation policies vary depending on your choice of booking channel (airbnb, vrbo, etc.) However if you book directly through our website, our policy is as follows: Full refund if cancelled more than 30 days prior to check in, 50% refund if cancelled between 29 and 7 days prior to check in and No Refund if cancelled within 7 days prior to check in. We understand that plans may change, so we recommend reviewing the cancellation policy provided during the booking process or on your booking confirmation. Please note that cancellations may be subject to fees or forfeiture of the deposit.

Q: Can I bring my pet?

A: Unfortunately we no longer allow pets at any of our properties due to issues we have had in the past.

Q: What time is check-in and check-out?

A: Check-in time is typically 4 PM, and check-out time is usually 11 AM. We aim to accommodate our guests' needs, so if you require early check-in or late check-out, please contact us in advance. Additional charges may apply, subject to availability.

Q: What amenities are provided in the rental units?

A: Our houses are equipped with a wide range of amenities to ensure a comfortable stay. All of our properties include fully equipped kitchens, drip style coffee makers, Linens and Towels, Wi-Fi, cable/streaming TVs, air conditioning, propane grills, washers and dryers and more. Small starter packs of soaps and shampoo/conditioners are provided for your first night. Please look at each unit’s listing for a complete list of amenities or contact us directly if you have any questions.

Q: Do you have watercraft, kayaks, standup paddleboards available at your waterfront properties?

A: We do have kayaks and standup paddleboards available at our waterfront properties, however we do not have any boat rentals. We suggest checking with Erwin Marine, Hales Bar or Boatsetter.com for boat rentals in the area.

Q: Is parking available?

A: Yes, we provide parking spaces for our guests. Each house has on site parking. Details about the number of vehicles allowed at each property are provided in the listing.

Q: How close is the vacation rental to local attractions and amenities?

A: Our vacation rentals are conveniently located in close proximity to various attractions including the Aquarium, Creative Discovery Museum, Rock City, Ruby Falls, dining options, shops, and outdoor activities in Chattanooga, TN. We are happy to provide recommendations and assist you in planning your itinerary during your stay!

Q: Do you allow events, weddings, parties?

A: Unfortunately given local regulations and rules we cannot allow events, parties or weddings at our properties, however we can accommodate the "wedding party" or guests at our properties if you have an event or wedding nearby.

Q: How can I contact you if I have further questions?

A: We are here to assist you! You can reach us by submitting an inquiry, phone or email. We are happy to answer any additional questions you may have or provide further information about our rental properties.

We hope these FAQs have addressed some of your questions. If you need any further clarification or have any other inquiries, please don't hesitate to reach out to us. We look forward to hosting you at one of our Stay and Play Properties!

Frequently Asked Questions